Value Added Services Terms

 

Value Added Services Terms

Last updated: August 10, 2016 | Ver. 1.2

By using ePaisa, Inc. (“ePaisa,” “we,” “our,” or “us”) value added services (“VAS Services”), you agree to be bound by the General Terms of Service (“General Terms”), these additional terms and conditions (“VAS Terms”) and all other terms, policies and guidelines applicable to the Services (as defined in the General Terms) used. If you are using the VAS Services on behalf of a business, that business accepts these terms. VAS Services may only be used for business purposes in India and all its states / jurisdictions. Defined terms will have the same meaning as those found in the General Terms, unless otherwise re-defined herein.

Value Added Services

• 1. Our Role

ePaisa is a facilitator that allows you to provide Recharge services, Utility Bill payment facilities, Money Transfer facility, Bus ticketing & Gift cards to your customers domestically. We may remove or add those billers that we accept at any time without prior notice.

In order to serve in this role, we must enter into agreements with service providers. The Networks require that any person that signs up for a ePaisa Account to use Value Added Services (a “Seller”) and providers more than Network specified, enter into an agreement directly with ePaisa. By accepting or otherwise agreeing to these VAS Terms, you agree to the terms and conditions of the applicable “Commercial Entity Agreement” effective as of the date you process such specified amounts. If you fail to agree to any “Commercial Entity Agreement”, we may suspend or terminate your ePaisa Account.

• 2. Commissions

We will share or update your commission receivables through email or through any other medium of communication on a regular basis, which will be credited to your ePaisaaccount on a successful execution of the Recharge transactions or Money Transfer transaction or Bus Ticketing or Gift Voucher transaction. We reserve the right to change your commission receivable for all the services upon Seven (7) days’ advance notice. You must agree to the change in commission receivable to continue to use the Value Added Services.

• 3. Our Fees

You agree to pay the applicable fees listed on our Fee Schedule (“Fees”) for use of the Value Added Services. All Fees are charged at the time we process a transaction and are deducted first from the transferred or collected funds and thereafter from the Balance (as defined in Section 15) in your ePaisa Account. Subject to the General Terms and these VAS Terms, we reserve the right to change our Fees upon Seven (7) days’ advance notice. You must agree to the change in Fees to continue to use the Value Added Services. All Balances and all Fees, charges, and payments collected or paid through the Value Added Services are denominated in INR (Indian Rupees).

• 4. Processing Errors

We will attempt to fix processing errors we discover. If the error resulted in your receipt of fewer funds than you were entitled, we will credit your ePaisa Account for the difference subject to the approvals from ePaisa management team. If the error results in your receipt of more funds than you were entitled, ePaisa will debit the extra funds from your ePaisaAccount or your linked bank account. We will only correct transactions that you process incorrectly if you notify us of such an error. Your failure to notify us of a processing error within seven (7) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.

Value Added Services Account Setup

• 5. ePaisa Account Registration for Value Added Services

You must open a ePaisa Account to access any Proceeds. You confirm that you are either a legal resident of the India, an India citizen, or a business entity authorized to conduct business by the Indian state(s) in which you operate and that you are an authorized signatory for the business you represent. You must use your or your business’ true and accurate name when opening a ePaisa Account. This name will appear on the credit or debit card statements of your customers for all payments you accept using the VAS Services.

• 6. Underwriting and Identity Verification & KYC

ePaisa will review the information you submit while signing up for the Value Added Services. You authorize ePaisa to request identity verifying information about you, including a consumer report that contains your name and address. ePaisa may periodically obtain additional reports to determine whether you continue to meet the requirements for a ePaisa Account. You permit ePaisa to share information about you and your application (including whether you are approved or declined), and your ePaisa Account with your bank or other financial institution, or as otherwise specified in the Privacy Policy. ePaisa or its processor and/or acquiring bank may conclude that you will not be permitted to use the Value Added Services.

• 7. Requests for Additional Information and Inspection

ePaisa may request additional information from you at any time. For example, ePaisa may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver’s license, a business license, or other information. ePaisa may also ask for permission to inspect your business location. If you refuse any of these requests, your ePaisa Account may be suspended or terminated.

Use of Your ePaisa Account for VAS Services

• 8. Right of Setoff

To the extent permitted by applicable law, you grant us a security interest in, as well as a right of setoff against, and assign, convey, deliver, pledge and transfer to us, as security for repayment of any obligations due under these VAS Terms, all of your right, title, and interest in and to all of your accounts with us. You authorize us, without prior notice to you and irrespective of (i) whether we have made demand under these VAS Terms or any other related agreements; and (ii) whether the obligation is contingent, matured or un-matured, to the extent permitted by law, to collect, charge, and/or setoff all sums owing on the indebtedness against any and all such accounts and other obligations, and our option, to administratively freeze or direct any third party bank holding the account to freeze all such accounts to allow us to protect our security interest, collection, charge and setoff rights as provided for in this section.

• 9. Credit Schedule

ePaisa will automatically initiate a Proceeds to your ePaisa Account for Value Added Services commission receivables on the immediate basis, based on the commission receivable list shared with you on the regular basis.

• 10. Availability of Proceeds

We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity.

• 11. ePaisa Account History

When a Value Added Service is used through your ePaisa Account, we will update your ePaisa Account activity on the website and provide you a transaction confirmation. The confirmation will serve as your receipt. Summaries of your ePaisa Account activity, including monthly statements, are available on our website for up to one year of account activity. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your ePaisaAccount and your use of the VAS Services, and (b) reconciling all transactional information that is associated with your ePaisa Account. If you believe that there is an error or unauthorized transaction activity is associated with your ePaisa Account, you must contact us immediately.

• 12. ePaisa Account Balances

While you have funds in your ePaisa Account (your “Balance”), your Balance will be co-mingled and held with other participants’ funds in one or more pooled accounts at one or more banks by us on your behalf and for the benefit of you and others holding balances (each a “Pooled Account”). We have sole discretion over the establishment and maintenance of any pooled account. We will not voluntarily make funds available to our creditors in the event of bankruptcy or for any other purpose. You will not receive interest or any other earnings on any funds that we handle for you. As consideration for using the Value Added Services, you irrevocably assign to us all rights and legal interests to any interest and/or other earnings that may accrue or are attributable to our holding of your Balance in a Pooled Account or Reserve.

• 13. Our Set-off Rights

To the extent permitted by law, we may set off against the Balances for any obligation you owe us under any agreement with ePaisa (e.g., Chargebacks or refunds). If you owe us an amount that exceeds your Balance, we may charge or debit a payment instrument registered in your ePaisa Account or any connected ePaisa Account (as well as set off against any Balance in any connected ePaisa Account). Your failure to fully pay amounts that you owe us on demand will be a breach of these terms. You are liable for any of our costs associated with collection in addition to any amounts owed, including attorneys’ fees and expenses, collection agency fees, and any applicable interest.

• 14. Dormant ePaisa Accounts

If you do not process payments through your ePaisa Account for an extended period of time or have not linked a valid bank account, you may have a Balance that is deemed “unclaimed” or “abandoned” under your state’s or Indian law. If this occurs, ePaisa will provide you with notice as required by applicable law and instructions for how to deposit your Balance. If funds still remain in your ePaisa Account, ePaisa will escheat such funds as required by applicable law or, as permitted, to ePaisa.

Termination of VAS Services

• 15. Termination of Value Added Services

ePaisa may Terminate your use of the Value Added Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination and any other amounts owed to us as provided in these VAS Terms or the Terms of Service. If your access to Value Added Services has been terminated, you may still be permitted to use ePaisa’s other products, subject to our discretion.

• 16. Value Added Services Upon Closure of Your ePaisa Account

Closure of your ePaisa Account will cancel any pending transactions. Any funds that we are holding in custody for you at the time of closure, less any applicable Fees, will be paid out according to your payout schedule, subject to the other conditions in these VAS Terms. If an investigation is pending at the time you close your ePaisa Account, we may hold your funds as described herein. If you are later determined to be entitled to some or all of the funds, we will release those funds to you.

 

Payment Terms

 

Payment Terms

Last updated: August 10, 2016 | Ver. 1.1

By using ePaisa, Inc. (“ePaisa,” “we,” “our,” or “us”) payment processing services (“Payment Services”), you agree to be bound by the General Terms of Service (“General Terms”), these additional terms and conditions (“Payment Terms”) and all other terms, policies and guidelines applicable to the Services (as defined in the General Terms) used. If you are using the Payment Services on behalf of a business, that business accepts these terms. Payment Services may only be used for business purposes in India and all its states / jurisdictions. Defined terms will have the same meaning as those found in the General Terms, unless otherwise re-defined herein.

Payment Services

• 1. Our Role

ePaisa is a payment facilitator that allows you to accept Cards from customers for the payment for goods and services. We are not a bank and do not offer banking services as defined by the Reserve Bank of India. Our Payment Services allow you to accept payments from any Indian-issued and most non-India issued credit, debit, prepaid, or gift cards (“Cards”) bearing the trademarks of Rupay (“RuPay”), Diners Club (“Diners Club”), DFS Services, LLC (“Discover”), MasterCard International Inc. (“MasterCard”) and Visa Inc. (“Visa”) (collectively, the “Networks”). You are not required to accept any card brand as a condition of receiving the Payment Services. We may remove or add Cards that we accept at any time without prior notice.

In order to serve in this role, we must enter into agreements with Networks, processors and acquiring banks. The Networks require that any person that signs up for a ePaisa Account to use Payment Services (a “Seller”) and processes more than Network specified amounts of Cards sales enter into an agreement directly with ePaisa’s acquiring banks. By accepting or otherwise agreeing to these Payment Terms, you agree to the terms and conditions of the applicable Commercial Entity Agreement” effective as of the date you process such specified amounts. If you fail to agree to any “Commercial Entity Agreement”, we may suspend or terminate your ePaisa Account.

• ​2. Your Authorization

In connection with the Payment Services, you authorize us to act as your agent for the limited purposes of holding, receiving, and disbursing funds on your behalf. Your authorization permits us to generate a paper draft or an electronic funds transfer to settle the proceeds of each Card transaction that you authorize, less any applicable Fees (as defined in Section 4) (“Proceeds”).
Your authorizations will remain in full force and effect until your ePaisa Account is closed or terminated. Our receipt of transaction funds satisfies your customer’s obligations to make payment to you. We will remit to you funds actually received by us on your behalf, less amounts owed to us, subject to any Chargeback (as defined in Section 18) or Reserve (as defined in Section 14) withheld or applied. This authorization also permits us to debit any of your linked bank accounts at any time for the purposes specified in these Payment Terms and the General Terms. You also agree to be bound by any applicable rules of the Reserve Bank of India and any or all subsidiaries or associations related to the same.

• ​​3. Prohibited Industries

You may not use the Payment Services for the following businesses or business activities: (1) any illegal activity or goods, (2) paraphernalia that may be used for illegal activity (3) credit counseling or credit repair agencies, (4) credit protection or identity theft protection services, (5) direct marketing or subscription offers or services, (6) infomercial sales, (7) internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an internet or telephone consultation, absent a physical visit, including re-importation of pharmaceuticals from foreign countries), (8) unauthorized multi-level marketing businesses, (9) inbound or outbound telemarketers, (10) prepaid phone cards or phone services, (11) rebate based businesses, (12) up-sell merchants, (13) Unless permitted by law in certain states of India betting, including lottery tickets, sports related gambling, casino gaming chips, off-track betting, and wagers at races, (14) sales of money-orders or foreign currency, (15) wire transfer money orders, (16) high-risk products and services, including telemarketing sales, (17) automated fuel dispensers, (18) adult entertainment oriented products or services (in any medium, including internet, telephone, or printed material), (19) sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury (20) internet/mail order/telephone order of age restricted products (e.g., tobacco, alcohol), (21) occult materials, (22) hate or harmful products, (23) escort services, or (24) bankruptcy attorneys or collection agencies engaged in the collection of debt

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•  4. Our Fees

You agree to pay the applicable fees listed on our Fee Schedule (“Fees”) for use of the Payment Services. All Fees are charged at the time we process a transaction and are deducted first from the transferred or collected funds and thereafter from the Balance (as defined in Section 15) in your ePaisa Account. Subject to the General Terms and these Payment Terms, we reserve the right to change our Fees upon Seven (7) days’ advance notice. You must agree to the change in Fees to continue to use the Payment Services. All Balances and all Fees, charges, and payments collected or paid through the Payment Services are denominated in INR (Indian Rupees)

• 5. Processing Errors​ 

We will attempt to fix processing errors we discover. If the error resulted in your receipt of fewer funds than you were entitled, we will credit your ePaisa Account for the difference. If the error results in your receipt of more funds than you were entitled, ePaisa will debit the extra funds from your ePaisa Account or your linked bank account. We will only correct transactions that you process incorrectly if you notify us of such an error. Your failure to notify us of a processing error within seven (7) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.

Payment Account Setup

• ​​6. ePaisa Account Registration for Payment Services

You must open a ePaisa Account to access any Proceeds. You confirm that you are either a legal resident of the India, an India citizen, or a business entity authorized to conduct business by the Indian state(s) in which you operate and that you are an authorized signatory for the business you represent. You must use your or your business’ true and accurate name when opening a ePaisa Account. This name will appear on the credit or debit card statements of your customers for all payments you accept using the Payment Services.

• 7. Underwriting and Identity Verification & KYC

ePaisa will review the information you submit while signing up for the Payment Services. You authorize ePaisa to request identity verifying information about you, including a consumer report that contains your name and address. ePaisa may periodically obtain additional reports to determine whether you continue to meet the requirements for a ePaisaAccount. You permit ePaisa to share information about you and your application (including whether you are approved or declined), and your ePaisa Account with your bank or other financial institution, or as otherwise specified in the Privacy Policy. ePaisa or its processor and/or acquiring bank may conclude that you will not be permitted to use the Payment Services.

• ​8. Requests for Additional Information and Inspection

ePaisa may request additional information from you at any time. For example, ePaisa may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver’s license, a business license, or other information. ePaisa may also ask for permission to inspect your business location. If you refuse any of these requests, your ePaisa Account may be suspended or terminated.

Use of Your ePaisa Account for Payment Services

• ​9. Access to Proceeds

We will settle Proceeds to your verified bank account, subject to the payout schedule described in Section 11. If ePaisa is not able to debit or credit the bank account you link to your ePaisa Account, that bank account will be de-linked from your ePaisa Account.

• ​10. Right of Setoff

To the extent permitted by applicable law, you grant us a security interest in, as well as a right of setoff against, and assign, convey, deliver, pledge and transfer to us, as security for repayment of any obligations due under these Payment Terms, all of your right, title, and interest in and to all of your accounts with us. You authorize us, without prior notice to you and irrespective of (i) whether we have made demand under these Payment Terms or any other related agreements; and (ii) whether the obligation is contingent, matured or un-matured, to the extent permitted by law, to collect, charge, and/or setoff all sums owing on the indebtedness against any and all such accounts and other obligations, and our option, to administratively freeze or direct any third party bank holding the account to freeze all such accounts to allow us to protect our security interest, collection, charge and setoff rights as provided for in this section.

• ​11. Payout Schedule

ePaisa will automatically initiate a payout of Proceeds to your valid, linked Indian bank account at Transaction + 2 days (T+2) at the end of the business day before 5 p.m. IST. If you adjust your business’s close of day to a custom time, ePaisa will group Proceeds for the 24-hour period preceding your custom time and initiate a payout at the end of that business day. ePaisa will initiate a payout of Proceeds received on non-business days on the next business day.

• ​12. Availability of Proceeds

We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity.

• ​​13. ePaisa Account History

When a payment is made to your ePaisa Account, we will update your ePaisa Account activity on the website and provide you a transaction confirmation. The confirmation will serve as your receipt. Summaries of your ePaisa Account activity, including monthly statements, are available on our website for up to one year of account activity. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your ePaisa Account and your use of the Payment Services, and (b) reconciling all transactional information that is associated with your ePaisa Account. If you believe that there is an error or unauthorized transaction activity is associated with your ePaisa Account, you must contact us immediately.

• ​14. Reserve for Holding Funds

We may withhold funds by temporarily suspending or delaying payouts of Proceeds to you and/or designate an amount of funds that you must maintain in your ePaisa Accounts or in a separate reserve account (a “Reserve”) to secure the performance of your obligations under any agreement between you and ePaisa. We may require a Reserve for any reason related to your use of the Services. The Reserve will be in an amount as reasonably determined by us to cover potential losses to ePaisa. The Reserve may be raised, reduced or removed at any time by ePaisa, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in ePaisa’s favor, or otherwise as ePaisa or its processor may determine or require. If you do not have sufficient funds in your Reserve, we may fund the Reserve from any funding source associated with your ePaisa Accounts, including any funds (a) deposited by you, (b) due to you, or (c) available in your bank account, or other payment instrument registered with us. You grant us a security interest in and lien on any and all funds held in any Reserve, and also authorize us to make any withdrawals or debits from the Reserve or any bank account linked to any of your ePaisa Accounts, without prior notice to you, to collect amounts that you owe us. You will execute any additional documentation required for us to perfect our security interest in any funds in the Reserve. This security interest survives for as long as we hold funds in your Reserve.

• ​15. ePaisa Account Balances

While you have funds in your ePaisa Account (your “Balance”), your Balance will be co-mingled and held with other participants’ funds in one or more pooled accounts at one or more banks by us on your behalf and for the benefit of you and others holding balances (each a “Pooled Account”). We have sole discretion over the establishment and maintenance of any pooled account. We will not voluntarily make funds available to our creditors in the event of bankruptcy or for any other purpose. You will not receive interest or any other earnings on any funds that we handle for you. As consideration for using the Payment Services, you irrevocably assign to us all rights and legal interests to any interest and/or other earnings that may accrue or are attributable to our holding of your Balance in a Pooled Account or Reserve.

• ​16. Our Set-off Rights

To the extent permitted by law, we may set off against the Balances for any obligation you owe us under any agreement with ePaisa (e.g., Chargebacks or refunds). If you owe us an amount that exceeds your Balance, we may charge or debit a payment instrument registered in your ePaisa Account or any connected ePaisa Account (as well as set off against any Balance in any connected ePaisa Account). Your failure to fully pay amounts that you owe us on demand will be a breach of these terms. You are liable for any of our costs associated with collection in addition to any amounts owed, including attorneys’ fees and expenses, collection agency fees, and any applicable interest.

• ​17. Dormant ePaisa Accounts

If you do not process payments through your ePaisa Account for an extended period of time or have not linked a valid bank account, you may have a Balance that is deemed “unclaimed” or “abandoned” under your state’s or Indian law. If this occurs, ePaisa will provide you with notice as required by applicable law and instructions for how to deposit your Balance. If funds still remain in your ePaisa Account, ePaisa will escheat such funds as required by applicable law or, as permitted, to ePaisa.

Chargebacks

• ​18. Your Liability for Chargebacks

There may be times when your customer may not be the authorized user of the Card or your customer may otherwise contest the transaction. In these instances, the amount of a transaction may be reversed or charged back to your ePaisa Accounts (a “Chargeback”) if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a customer or its financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of these terms. You agree to comply with the Chargeback process and to the liability associated with such Chargebacks.

• ​19. Our Collection Rights for Chargebacks

For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may recoup the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by a Network or our processor from your ePaisa Accounts (including any Reserve), any proceeds due to you, or any bank account or other payment instrument linked to any of your ePaisa Accounts. If you have pending Chargebacks, we may delay payouts from your ePaisa Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you until such time that: (a) a Chargeback is assessed due to a customer complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which your customer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you agree to pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including attorneys’ fees and other legal expenses, incurred by us for the collection of all amounts unpaid by you.

• ​20. Excessive Chargebacks

If we believe you might incur, or you are incurring, an excessive amount of Chargebacks, we may establish additional conditions governing your ePaisa Account, including (a) establishing new processing fees, (b) creating a Reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying payouts, or (d) terminating or suspending the Payment Services.

• ​21. Contesting Chargebacks

You will assist us when requested, at your expense, to investigate any of your transactions processed through the Payment Services. To that end, you permit us to share information about a Chargeback with the customer, the customer’s financial institution, and your financial institution in order to investigate and/or mediate a Chargeback. We will request necessary information from you to contest the Chargeback. If the Chargeback is contested successfully, we will release corresponding reserved funds to your ePaisa Account. If a Chargeback dispute is not resolved in your favor by the Network or issuing bank or you choose not to contest the Chargeback, we may recover the Chargeback amount and any associated fees as described in these terms. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation within fifteen (15) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.

Compliance with Network Rules and Laws

• ​22. Restricted Use

You will not act as a payment facilitator or otherwise resell the Payment Services to any third party. You will not use the Payment Services to handle, process or transmit funds for any third party. You also may not use the Payment Services to process cash advances.

• ​23. Unauthorized or Illegal Use

You will only accept Cards for transactions that are allowed by applicable law. We may decide not to authorize or settle any transaction that you submit to us if we believe that the transaction is in violation of these terms or any other agreement with ePaisa, or that it exposes you, your customers, other ePaisa Sellers, our processors or ePaisa to harm. Harm includes fraud and other criminal acts. If we suspect that your ePaisa Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your ePaisa Account, and any of your transactions with law enforcement and, as deemed necessary by ePaisa, our payment processing and financial institution partners.

• ​24. Assignment of Receivables

With the exception of your participation in a merchant cash advance or other similar merchant financing programs, including ePaisa Capital / Credit Services, or as otherwise required by applicable law, you will not assign Card receivables or proceeds due to you under these terms to any third party.

•  ​25. Applicable Network Rule

By using the Payment Services, you agree to comply with all applicable bylaws, rules, and regulations set forth by the Networks (“Network Rules”). The Networks amend their rules and regulations from time to time. ePaisa may be required to change these terms in connection with amendments to the Network Rules. Significant portions of the Network Rules are available to the public at https://visa.com, https://www.mastercard.com, and http://www.npci.org.in/RuPayBenefits.aspx. In the event of inconsistency between a Network Rule and these Payment Terms, and except as otherwise agreed between ePaisa and the Network, the Network Rule shall apply.

• ​26. Taxes

You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason for your use of the Payment Services (“Taxes”). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. ePaisa specifically disclaims any liability for Taxes. If in a given calendar year you process (i) more than Rs.100,000 in gross amount of payments, ePaisa will be required by law to report information about you and your use of the Payment Services to the Internal Revenue Service (“IRS”). For purposes of determining whether you have met the Income Tax reporting threshold, the gross amount does not include any adjustments for credits, cash equivalents, discount amounts, fees, refunded amounts or any other amounts. When you reach Rs.100,000 in payments it will be determined by looking at the PAN associated with your ePaisa Account, including the applicable TIN and Adhaar number.

• ​27. Network Logos and Marks

Your use of Network logos and marks (“Marks”) is governed by the Network Rules; you must familiarize yourself with and comply with these requirements. The Networks are the sole and exclusive owners of their respective Marks. You will not contest the ownership of the Marks, and any Network may prohibit you from using its Marks for any reason and at any time. ePaisa may require you to make modifications to your Website or other advertising and signage in order to comply with Network Rules related to the Marks.

• ​28. PCI Compliance

If you store, process or transmit cardholder data, you will comply with the applicable Payment Card Industry Data Security Standards (PCI-DSS), as well as any requirements under the Network Rules. You will cooperate in forensic investigations as required by ePaisa or its partners. For additional information, including tools to help you assess your compliance, see http://www.visa.com/cisp and https://www.mastercard.com/sdp.

• ​29. Failure to Comply with Network Rules or Security Standards

Notwithstanding Section 34 of these terms or Section 15 of the General Terms, you understand that your failure to comply with the Network Rules or the PCI-DSS security standards, including the compromise of any Card information, may result in fines or other losses to ePaisa. You will indemnify us and reimburse us immediately for any fines or losses directly or indirectly caused by your and your agents’ actions.

Your Additional Obligations

• ​​30. Receipts

You will request that your customer personally uses the EMV PIN or sign for all transactions with your customer is present. You must make a written receipt available to your customers for any transaction. You may give your customers the option to receive or decline a written receipt.

• ​31. Customer Service

You are solely responsible for all customer service policies and issues relating to your goods or services, including pricing, order fulfillment, cancellations or no shows by you or a customer, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processes. In performing customer service, you will always present yourself as a separate entity from us. As between you and us, we are solely responsible for customer service issues relating to any ePaisa Account, payment, Card processing, debiting or crediting.

• ​32. Refunds and Returns

By accepting Card transactions through the Payment Services, you agree to process returns of, and provide refunds and adjustments for, your goods or services through your ePaisaAccount in accordance with these Payment Terms and Network Rules. Network Rules require that you disclose your return or cancellation policy to customers at the time of purchase. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the customer for postage that the customer paid to return merchandise. If your refund policy prohibits returns or is unsatisfactory to the customer, you may still receive a Chargeback relating to such sales. You can process a refund through your ePaisa Account up to sixty (60) days from the day you accepted the payment. If you use ePaisa Online Store, you may not be able to process a partial refund. If your available ePaisa Balance is insufficient to cover the refund, ePaisa will withdraw up to the requested refund amount (the sale amount minus the initial transaction fee) from a payment instrument registered with your ePaisa Account or any connected ePaisa Account and credit it back into your customer’s Card. The Fees are also refunded by ePaisa, so the full purchase amount is always returned to your customer. ePaisa has no obligation to accept any returns of any of your goods or services on your behalf.

• ​33. Additional Indemnity

In addition to Section 15 of the General Terms, you will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, Tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to any transaction submitted by you through the Payment Services (including the accuracy of any content or product, service, or transaction information that you provide or any claim or dispute arising out of products or services offered or sold by you).

• ​34. Additional Representations, Warranties, and Covenants

In addition to Section 16 of the General Terms, with each Card transaction you process through the Payment Services, you represent, warrant and covenant to us that: (a) the Card transaction represents a bona fide sale; (b) the Card transaction accurately describes the goods and/or services provided to the customer; (c) you will fulfill all of your obligations to the customer and will resolve any dispute or complaint directly with the customer; (d) you and the Card transaction comply with all federal, state, and local laws, rules, and regulations applicable to you and your business, including any applicable tax, wage and hour, and tip laws and regulations; (e) except in the ordinary course of business, you are not submitting a transaction that represents a sale to any principal, partner, proprietor, or owner of your entity; and (f) you are not submitting a transaction involving your own Cards (except for reasonable test swipes).

Termination of Payment Servicess

• ​35. Termination of Payment Services

ePaisa may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use ePaisa’s other products, subject to our discretion.

• ​36. Payment Services Upon Closure of Your EPaisa Account

Closure of your ePaisa Account will cancel any pending transactions. Any funds that we are holding in custody for you at the time of closure, less any applicable Fees, will be paid out according to your payout schedule, subject to the other conditions in these Payment Terms. If an investigation is pending at the time you close your ePaisa Account, we may hold your funds as described herein. If you are later determined to be entitled to some or all of the funds, we will release those funds to you.

• ​37. Survival

The following sections will survive termination of these Payment Terms, in addition to those that survive under Section 12 of the General Terms: 5 (Processing Errors), 7 (Underwriting and Identity Verification), 9 (Access to Proceeds), 10 (Right of Setoff), 11 (Payout Schedule), 12 (Availability of Proceeds), 13 (EPaisa Account History), 14 (Reserve for Holding Funds), 15 (EPaisa Account Balances), 16 (Our Set-off Rights), 17 (Dormant EPaisa Accounts), 18 (Your Liability for Chargebacks), 19 (Our Collection Rights for Chargebacks), 20 (Excessive Chargebacks), 21 (Contesting Chargebacks), 26 (Taxes), and 32 (Customer Service).

 

Online Payment Gateway Terms

 

Online Payment Gateway Terms

Last updated: August 10, 2016 | Ver. 10.7

By using ePaisa, Inc. (“ePaisa,” “we,” “our,” or “us”) online payment processing services (“Online Payment Services”), you agree to be bound by the General Terms of Service(“General Terms”), these additional terms and conditions (“Online Payment Terms”) and all other terms, policies and guidelines applicable to the Services (as defined in the General Terms) used. If you are using the Online Payment Services on behalf of a business, that business accepts these terms. Online Payment Services may only be used for business purposes in India and all its states / jurisdictions. Defined terms will have the same meaning as those found in the General Terms, unless otherwise re-defined herein.

Online Payment Services
 

1. Our Role

ePaisa is a payment facilitator that allows you to accept Online Payments from customers for the goods and services. We are not a bank and do not offer banking services as defined by the Reserve Bank of India. Our Online Payment Services allow you to accept payments from any Indian-issued and most non-India issued credit cards, debit cards & Net Banking (“Online Payments”) bearing the trademarks of Rupay (“RuPay”), Diners Club (“Diners Club”), DFS Services, LLC (“Discover”), MasterCard International Inc. (“MasterCard”) and Visa Inc. (“Visa”) (collectively, the “Networks”). You are not required to accept any card brand as a condition of receiving the Online Payment Services. We may remove or add Online Payments that we accept at any time without prior notice.

In order to serve in this role, we must enter into agreements with Networks, processors and acquiring banks. The Networks require that any person that signs up for a ePaisa Account to use Online Payment Services (a “Seller”) and processes more than Network specified amounts of Online Payments sales enter into an agreement directly with ePaisa’s payment processor. By accepting or otherwise agreeing to these Online Payment Terms, you agree to the terms and conditions of the applicable “Commercial Entity Agreement” effective as of the date you process such specified amounts. If you fail to agree to any “Commercial Entity Agreement”, we may suspend or terminate your ePaisa Account.

2. Your Authorization

Your authorizations will remain in full force and effect until your ePaisa Account is closed or terminated. Our receipt of transaction funds satisfies your customer’s obligations to make payment to you. We will remit to you funds actually received by us on your behalf, less amounts owed to us, subject to any Chargeback (as defined in Section 18) or Reserve (as defined in Section 14) withheld or applied. This authorization also permits us to debit any of your linked bank accounts at any time for the purposes specified in these Online Payment Terms and the General Terms. You also agree to be bound by any applicable rules of the Reserve Bank of India and any or all subsidiaries or associations related to the same.

3. Prohibited Industries

You may not use the Payment Services for the following businesses or business activities: (1) any illegal activity or goods, (2) paraphernalia that may be used for illegal activity (3) credit counseling or credit repair agencies, (4) credit protection or identity theft protection services, (5) direct marketing or subscription offers or services, (6) infomercial sales, (7) internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an internet or telephone consultation, absent a physical visit, including re-importation of pharmaceuticals from foreign countries), (8) unauthorized multi-level marketing businesses, (9) inbound or outbound telemarketers, (10) prepaid phone cards or phone services, (11) rebate based businesses, (12) up-sell merchants, (13) Unless permitted by law in certain states of India betting, including lottery tickets, sports related gambling, casino gaming chips, off-track betting, and wagers at races, (14) sales of money-orders or foreign currency, (15) wire transfer money orders, (16) high-risk products and services, including telemarketing sales, (17) automated fuel dispensers, (18) adult entertainment oriented products or services (in any medium, including internet, telephone, or printed material), (19) sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury (20) internet/mail order/telephone order of age restricted products (e.g., tobacco, alcohol), (21) occult materials, (22) hate or harmful products, (23) escort services, or (24) bankruptcy attorneys or collection agencies engaged in the collection of debt.

4. Our Fees

You agree to pay the applicable fees listed on our Fee Schedule(“Fees”) for use of the Online Payment Services. All Fees are charged at the time we process a transaction and are deducted first from the transferred or collected funds and thereafter from the Balance (as defined in Section 15) in your ePaisa Account. Subject to the General Terms and these Online Payment Terms, we reserve the right to change our Fees upon Seven (7) days’ advance notice. You must agree to the change in Fees to continue to use the Online Payment Services. All Balances and all Fees, charges, and payments collected or paid through the Online Payment Services are denominated in INR (Indian Rupees)

5. Processing Errors

We will attempt to fix processing errors we discover. If the error resulted in your receipt of fewer funds than you were entitled, we will credit your ePaisa Account for the difference. If the error results in your receipt of more funds than you were entitled, ePaisa will debit the extra funds from your ePaisa Account or your linked bank account. We will only correct transactions that you process incorrectly if you notify us of such an error. Your failure to notify us of a processing error within seven (7) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.

Payment Account Setup
6. ePaisa Account Registration for Payment Services

You must open a ePaisa Account to access any Proceeds. You confirm that you are either a legal resident of the India, an India citizen, or a business entity authorized to conduct business by the Indian state(s) in which you operate and that you are an authorized signatory for the business you represent. You must use your or your business’ true and accurate name when opening a ePaisa Account. This name will appear on the credit or debit card statements of your customers for all payments you accept using the Online Payment Services.

7. Underwriting and Identity Verification & KYC

ePaisa will review the information you submit while signing up for the Online Payment Services. You authorize ePaisa to request identity verifying information about you, including a consumer report that contains your name and address. ePaisa may periodically obtain additional reports to determine whether you continue to meet the requirements for a ePaisa Account. You permit ePaisa to share information about you and your application (including whether you are approved or declined), and your ePaisa Account with your bank or other financial institution, or as otherwise specified in the Privacy Policy. ePaisa or its processor and/or acquiring bank may conclude that you will not be permitted to use the Online Payment Services.

8. Requests for Additional Information and Inspection

ePaisa may request additional information from you at any time. For example, ePaisa may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver’s license, a business license, or other information. ePaisa may also ask for permission to inspect your business location. If you refuse any of these requests, your ePaisa Account may be suspended or terminated.

Use of Your ePaisa Account for Payment Services
9. Access to Proceeds

We will settle Proceeds to your verified bank account, subject to the payout schedule described in Section 11. If ePaisa is not able to debit or credit the bank account you link to your ePaisa Account, that bank account will be de-linked from your ePaisa Account.

10. Right of Setoff

To the extent permitted by applicable law, you grant us a security interest in, as well as a right of setoff against, and assign, convey, deliver, pledge and transfer to us, as security for repayment of any obligations due under these Online Payment Terms, all of your right, title, and interest in and to all of your accounts with us. You authorize us, without prior notice to you and irrespective of (i) whether we have made demand under these Online Payment Terms or any other related agreements; and (ii) whether the obligation is contingent, matured or un-matured, to the extent permitted by law, to collect, charge, and/or setoff all sums owing on the indebtedness against any and all such accounts and other obligations, and our option, to administratively freeze or direct any third party bank holding the account to freeze all such accounts to allow us to protect our security interest, collection, charge and setoff rights as provided for in this section.

11. Payout Schedule

ePaisa will automatically initiate a payout of Proceeds to your valid, linked Indian bank account at Transaction + 2 days (T+2) at the end of the business day before 5 p.m. IST. If you adjust your business’s close of day to a custom time, ePaisa will group Proceeds for the 24-hour period preceding your custom time and initiate a payout at the end of that business day. ePaisa will initiate a payout of Proceeds received on non-business days on the next business day.

12. Availability of Proceeds

We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity.

13. ePaisa Account History

When a payment is made to your ePaisa Account, we will update your ePaisa Account activity on the website and provide you a transaction confirmation. The confirmation will serve as your receipt. Summaries of your ePaisa Account activity, including monthly statements, are available on our website for up to one year of account activity. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your ePaisa Account and your use of the Online Payment Services, and (b) reconciling all transactional information that is associated with your ePaisa Account. If you believe that there is an error or unauthorized transaction activity is associated with your ePaisa Account, you must contact us immediately.

14. Reserve for Holding Funds

We may withhold funds by temporarily suspending or delaying payouts of Proceeds to you and/or designate an amount of funds that you must maintain in your ePaisa Accounts or in a separate reserve account (a “Reserve”) to secure the performance of your obligations under any agreement between you and ePaisa. We may require a Reserve for any reason related to your use of the Services. The Reserve will be in an amount as reasonably determined by us to cover potential losses to ePaisa.

The Reserve may be raised, reduced or removed at any time by ePaisa, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in ePaisa’s favor, or otherwise as ePaisa or its processor may determine or require. If you do not have sufficient funds in your Reserve, we may fund the Reserve from any funding source associated with your ePaisa Accounts, including any funds (a) deposited by you, (b) due to you, or (c) available in your bank account, or other payment instrument registered with us. You grant us a security interest in and lien on any and all funds held in any Reserve, and also authorize us to make any withdrawals or debits from the Reserve or any bank account linked to any of your ePaisa Accounts, without prior notice to you, to collect amounts that you owe us. You will execute any additional documentation required for us to perfect our security interest in any funds in the Reserve. This security interest survives for as long as we hold funds in your Reserve.

15. ePaisa Account Balances

While you have funds in your ePaisa Account (your “Balance”), your Balance will be co-mingled and held with other participants’ funds in one or more pooled accounts at one or more banks by us on your behalf and for the benefit of you and others holding balances (each a “Pooled Account”). We have sole discretion over the establishment and maintenance of any pooled account. We will not voluntarily make funds available to our creditors in the event of bankruptcy or for any other purpose. You will not receive interest or any other earnings on any funds that we handle for you. As consideration for using the Online Payment Services, you irrevocably assign to us all rights and legal interests to any interest and/or other earnings that may accrue or are attributable to our holding of your Balance in a Pooled Account or Reserve.

16. Our Set-off Rights

To the extent permitted by law, we may set off against the Balances for any obligation you owe us under any agreement with ePaisa (e.g., Chargebacks or refunds). If you owe us an amount that exceeds your Balance, we may charge or debit a payment instrument registered in your ePaisa Account or any connected ePaisa Account (as well as set off against any Balance in any connected ePaisa Account). Your failure to fully pay amounts that you owe us on demand will be a breach of these terms. You are liable for any of our costs associated with collection in addition to any amounts owed, including attorneys’ fees and expenses, collection agency fees, and any applicable interest.

17. Dormant ePaisa Accounts

If you do not process payments through your ePaisa Account for an extended period of time or have not linked a valid bank account, you may have a Balance that is deemed “unclaimed” or “abandoned” under your state’s or Indian law. If this occurs, ePaisa will provide you with notice as required by applicable law and instructions for how to deposit your Balance. If funds still remain in your ePaisa Account, ePaisa will escheat such funds as required by applicable law or, as permitted, to ePaisa.

Chargebacks
18. Your Liability for Chargebacks

There may be times when your customer may not be the authorized user of the Online Payments or your customer may otherwise contest the transaction. In these instances, the amount of a transaction may be reversed or charged back to your ePaisa Accounts (a “Chargeback”) if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a customer or its financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of these terms. You agree to comply with the Chargeback process and to the liability associated with such Chargebacks.

19. Our Collection Rights for Chargebacks

For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may recoup the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by a Network or our processor from your ePaisa Accounts (including any Reserve), any proceeds due to you, or any bank account or other payment instrument linked to any of your ePaisa Accounts. If you have pending Chargebacks, we may delay payouts from your ePaisa Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you until such time that: (a) a Chargeback is assessed due to a customer complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which your customer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you agree to pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including attorneys’ fees and other legal expenses, incurred by us for the collection of all amounts unpaid by you.

20. Excessive Chargebacks

If we believe you might incur, or you are incurring, an excessive amount of Chargebacks, we may establish additional conditions governing your ePaisa Account, including (a) establishing new processing fees, (b) creating a Reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying payouts, or (d) terminating or suspending the Online Payment Services.

21. Contesting Chargebacks

You will assist us when requested, at your expense, to investigate any of your transactions processed through the Online Payment Services. To that end, you permit us to share information about a Chargeback with the customer, the customer’s financial institution, and your financial institution in order to investigate and/or mediate a Chargeback. We will request necessary information from you to contest the Chargeback. If the Chargeback is contested successfully, we will release corresponding reserved funds to your ePaisa Account. If a Chargeback dispute is not resolved in your favor by the Network or issuing bank or you choose not to contest the Chargeback, we may recover the Chargeback amount and any associated fees as described in these terms. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation within fifteen (15) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.

Compliance with Network Rules and Laws
22. Restricted Use

You will not act as a payment facilitator or otherwise resell the Online Payment Services to any third party. You will not use the Online Payment Services to handle, process or transmit funds for any third party. You also may not use the Online Payment Services to process cash advances.

23. Unauthorized or Illegal Use

You will only accept Online Payments for transactions that are allowed by applicable law. We may decide not to authorize or settle any transaction that you submit to us if we believe that the transaction is in violation of these terms or any other agreement with ePaisa, or that it exposes you, your customers, other ePaisa Sellers, our processors or ePaisa to harm. Harm includes fraud and other criminal acts. If we suspect that your ePaisa Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your ePaisa Account, and any of your transactions with law enforcement and, as deemed necessary by ePaisa, our payment processing and financial institution partners.

24. Assignment of Receivables

With the exception of your participation in a merchant cash advance or other similar merchant financing programs, including ePaisa Capital / Credit Services, or as otherwise required by applicable law, you will not assign Online Payment receivables or proceeds due to you under these terms to any third party.

25. Applicable Network Rules

By using the Online Payment Services, you agree to comply with all applicable bylaws, rules, and regulations set forth by the Networks (“Network Rules”). The Networks amend their rules and regulations from time to time. ePaisa may be required to change these terms in connection with amendments to the Network Rules. Significant portions of the Network Rules are available to the public at https://visa.com, https://www.mastercard.com, and http://www.npci.org.in/RuPayBenefits.aspx. In the event of inconsistency between a Network Rule and these Payment Terms, and except as otherwise agreed between ePaisa and the Network, the Network Rule shall apply.

26. Taxes

You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason for your use of the Payment Services (“Taxes”). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. ePaisa specifically disclaims any liability for Taxes. If in a given calendar year you process (i) more than Rs.100,000 in gross amount of payments, ePaisa will be required by law to report information about you and your use of the Payment Services to the Internal Revenue Service (“IRS”). For purposes of determining whether you have met the Income Tax reporting threshold, the gross amount does not include any adjustments for credits, cash equivalents, discount amounts, fees, refunded amounts or any other amounts. When you reach Rs.100,000 in payments it will be determined by looking at the PAN associated with your ePaisa Account, including the applicable TIN and Adhaar number.

27. Network Logos and Marks

Your use of Network logos and marks (“Marks”) is governed by the Network Rules; you must familiarize yourself with and comply with these requirements. The Networks are the sole and exclusive owners of their respective Marks. You will not contest the ownership of the Marks, and any Network may prohibit you from using its Marks for any reason and at any time. ePaisa may require you to make modifications to your Website or other advertising and signage in order to comply with Network Rules related to the Marks

28. PCI Compliance

If you store, process or transmit cardholder data, you will comply with the applicable Payment Card Industry Data Security Standards (PCI-DSS), as well as any requirements under the Network Rules. You will cooperate in forensic investigations as required by ePaisa or its partners. For additional information, including tools to help you assess your compliance, see http://www.visa.com/cisp and https://www.mastercard.com/sdp.

29. Failure to Comply with Network Rules or Security Standards

Notwithstanding Section 34 of these terms or Section 15 of the General Terms, you understand that your failure to comply with the Network Rules or the PCI-DSS security standards, including the compromise of any Online Payment information, may result in fines or other losses to ePaisa. You will indemnify us and reimburse us immediately for any fines or losses directly or indirectly caused by your and your agents’ actions.

Your Additional Obligations
30. Receipts

You must make a written receipt available to your customers for any transaction.

31. Customer Service

You are solely responsible for all customer service policies and issues relating to your goods or services, including pricing, order fulfillment, cancellations or no shows by you or a customer, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processes. In performing customer service, you will always present yourself as a separate entity from us. As between you and us, we are solely responsible for customer service issues relating to any ePaisa Account, payment, Online Payment processing, debiting or crediting.

32. Refunds and Returns

By accepting Online Payment transactions through the Online Payment Services, you agree to process returns of, and provide refunds and adjustments for, your goods or services through your ePaisa Account in accordance with these Payment Terms and Network Rules. Network Rules require that you disclose your return or cancellation policy to customers at the time of purchase. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the customer for postage that the customer paid to return merchandise. If your refund policy prohibits returns or is unsatisfactory to the customer, you may still receive a Chargeback relating to such sales. You can process a refund through your ePaisa Account up to sixty (60) days from the day you accepted the payment. If you use ePaisa Online Store, you may not be able to process a partial refund. If your available ePaisa Balance is insufficient to cover the refund, ePaisa will withdraw up to the requested refund amount (the sale amount minus the initial transaction fee) from a payment instrument registered with your ePaisa Account or any connected ePaisa Account and credit it back into your customer’s Card. The Fees are also refunded by ePaisa, so the full purchase amount is always returned to your customer. ePaisa has no obligation to accept any returns of any of your goods or services on your behalf.

33. Additional Indemnity

In addition to Section 15 of the General Terms, you will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, Tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to any transaction submitted by you through the Payment Services (including the accuracy of any content or product, service, or transaction information that you provide or any claim or dispute arising out of products or services offered or sold by you).

34. Additional Representations, Warranties, and Covenants

In addition to Section 16 of the General Terms, with each Online Payment transaction you process through the Online Payment Services, you represent, warrant and covenant to us that: (a) the Online Payment transaction represents a bona fide sale; (b) the Online Payment transaction accurately describes the goods and/or services provided to the customer; (c) you will fulfill all of your obligations to the customer and will resolve any dispute or complaint directly with the customer; (d) you and the Online Payment transaction comply with all federal, state, and local laws, rules, and regulations applicable to you and your business, including any applicable tax, wage and hour, and tip laws and regulations; (e) except in the ordinary course of business, you are not submitting a transaction that represents a sale to any principal, partner, proprietor, or owner of your entity; and (f) you are not submitting a transaction involving your own Online Payment (except for reasonable test swipes).

Termination of Online Payment Services
35. Termination of Online Payment Services

ePaisa may Terminate your use of the Online Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Online Payment Terms or the Terms of Service. If your access to Online Payment Services has been terminated, you may still be permitted to use ePaisa’s other products, subject to our discretion.

36. Online Payment Services Upon Closure of Your EPaisa Account

Closure of your ePaisa Account will cancel any pending transactions. Any funds that we are holding in custody for you at the time of closure, less any applicable Fees, will be paid out according to your payout schedule, subject to the other conditions in these Online Payment Terms. If an investigation is pending at the time you close your ePaisa Account, we may hold your funds as described herein. If you are later determined to be entitled to some or all of the funds, we will release those funds to you.

37. Survival

The following sections will survive termination of these Payment Terms, in addition to those that survive under Section 12 of the General Terms: 5 (Processing Errors), 7 (Underwriting and Identity Verification), 9 (Access to Proceeds), 10 (Right of Setoff), 11 (Payout Schedule), 12 (Availability of Proceeds), 13 (ePaisa Account History), 14 (Reserve for Holding Funds), 15 (ePaisa Account Balances), 16 (Our Set-off Rights), 17 (Dormant ePaisa Accounts), 18 (Your Liability for Chargebacks), 19 (Our Collection Rights for Chargebacks), 20 (Excessive Chargebacks), 21 (Contesting Chargebacks), 26 (Taxes), and 32 (Customer Service).

 

E-sign Consent

 

ePaisa E-Sign Consent

Last updated: August 10, 2016 | Ver. 1.1

ePaisa, Services (P) Limited and its affiliates and third party service providers (“ePaisa”) may need to provide you with certain communications, notices, agreements, billing statements, or disclosures in writing (“Communications”) regarding our products or services (“Services”). Your agreement to this E-sign Consent confirms your ability and consent to receive Communications electronically, rather than in paper form, and to the use of electronic signatures in our relationship with you (“Consent”). If you choose not to agree to this Consent or you withdraw your consent, you may be restricted from using the Services.

1. Electronic Delivery of Communications and Use of Electronic Signatures

Under this Consent, ePaisa may provide all Communications electronically by email, by text message, or by making them accessible via ePaisa websites or applications. Communications include, but are not limited to, (1) agreements and policies required to use the Services (e.g. this Consent, the ePaisa Privacy Policy, the ePaisa Seller Agreement, the ePaisa Commercial Entity Agreement, and the ePaisa Cash Agreement), (2) payment authorizations and transaction receipts or confirmations, (3) account statements and history, (4) and all federal and state tax statements and documents. We may also use electronic signatures and obtain them from you.

2.System Requirements

To access and retain the electronic Communications, you will need the following:

• A computer or mobile device with Internet or mobile connectivity

• For website-based Communications, a current web browser that includes 128-bit encryption. Minimum recommended browser standards are Microsoft Internet Explorer version 8.0 and above (see www.microsoft.com/ie for current version), Mozilla Firefox current version (see www.mozilla.com for current version), Apple Safari current version (see www.apple.com/safari for current version), or Chrome current version (see www.google.com/chrome for current version). The browser must have cookies enabled.

• For application-based Communications, a mobile phone operating system that supports text messaging, downloads, and applications from the Apple App Store or Google Play store

• Access to the email address used to create an account for ePaisa Services.

• Sufficient storage space to save Communications and/or a printer to print them.

• If you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add no-reply@ePaisa.com to your email address book.

3. Paper Delivery of Communications

You have the right to receive Communications in paper form. To request a paper copy of any Communication at no charge, please write to ePaisa, Services (P) Limited, C 25, Vasant Vihar, IInd Floor, Local Shopping Center C Block, New Delhi, 110057, India Attn: Customer Support – Legal (“ePaisa Address”) within 90 days of the date of the Disclosure, specifying in detail the Communication you would like to receive.

4. Withdrawal of Consent to Electronic Communications

You may withdraw your consent to receive electronic Communications at any time, by writing to the ePaisa Address. However, withdrawal of your consent to receive electronic Communications may result in termination of your access to Services. Any withdrawal of your consent will be effective after a reasonable period of time for processing your request.
5. Updating Your Email Address

You can change your email address by writing to the ePaisa Address. You may also be able to change your email address yourself through the Services.